01563 830104

01563 830104

FAQ

Have a question about our services? We have tried to answer the most common ones

What types of venues do you work with?

We cover all possible types of venues, including hotels, clubs, private and public gardens and estates.

What is the typical cost of your events?

It is almost impossible to give a standard cost without knowing the details of your event. Pricing depends on many factors. Fill in our form below to get a tailored quote!

Do you have a minimum guest count?

Our events typically range anywhere from 25 to 250 guests, though, occasionally we work with smaller or larger groups. It very much depends on the interior layout and use so it is always worth asking us.

How early should you start planning an event?

It depends on the event. However, it is a good idea to start planning at least 6 months in advance for large-scale events involving hundreds or thousands of people. If we have availability they can be arranged in a relatively short time if required. Smaller events do not need as long and if you need something short notice we may well be able to help. If your event date is within our peak season (April-September) we would recommend booking early to ensure you get the date you prefer. Details can be discussed and changed easily in the time leading up to the event.

Can you explain the payment procedure?

After our initial consultation, you’ll receive a custom quote from our office. A 25% non-refundable deposit is required to hold the date, payment of which accepts our terms and conditions. The remaining balance will be invoiced one month before the event and is due 7 days before. This allows us to ensure we can accommodate and last minute changes to the booking.

How do I book an event and confirm the date?

First, make an enquiry via our free quote form. After you receive your personalised marquee hire price let us know if you would like a site visit. Following this, and any updated quote, if you would like to go ahead with the booking, we will send you an invoice for the deposit amount in order to confirm the date.
Alternatively, if you would like to discuss things further (typically at the proposed site) and look at the various layout solutions before making any decisions (or even before requesting a quote), one of our consultants will be happy to come out and meet with you.

What happens after confirmation?

Once you have confirmed and we have received your deposit, your date is secured and you are free to discuss and develop the details as you wish. We will ensure in our various meetings that we know who is doing and ordering exactly what, in order to avoid any confusion at a later date.
It is not uncommon that changes will be required prior to the booking. We always aim to make sure that there will be no hidden extras or surprises with the final invoice and will make sure you are always aware of extra costs as they arise.
If, at any stage, you wish to discuss anything relating to your marquee, please contact us. We believe it is not just the event itself that you should enjoy, but also the planning and lead up to it as well!

What happens during the assembly process?

When exactly your marquee is erected depends both on its size as well as what suits you, we try to be as flexible as possible.
Nearer the date, we'll agree a plan. With larger events, we aim to be assembled and out of the way with a day spare to allow for caterers, florists, etc., to set up and for furniture to be delivered. We'll be on hand tweaking things and assisting with the finishing touches, but will have completed all the work that is needed to facilitate everybody else’s progress.
If you have particular timings for when the marquee should be assembled and removed, it is important that you let us know well in advance so that we can plan accordingly (sometimes this may incur extra cost).

What happens during the event itself?


All the hard work will have been done beforehand in the planning and assembly stages, the scene will be set and the event should run flawlessly.
However, if required we can have a member of staff on site to ensure all is well. Generally everything will have been up and tested well before the event itself, but our representative can be on site just to keep an eye on things, to adjust the heating slightly, operate dimmer switches and the PA system, turn on outside lighting as darkness falls and/or fold up unwanted tables and chairs.
The requirement for this sort of involvement depends on the event.

What about disassembly?

Dismantling is a much faster process than assembly, therefore your marquee should be removed in less than half the time it took to assemble.
Again we will have agreed beforehand the arrangements for when we dismantle, and is normally from the day after to two or three days after the event. Please refer to the terms and conditions regarding having the marquee ready for uplift.
We normally are the last to leave the site, therefore we endeavour to leave it how we found it. However, for statutory reasons the responsibility of the removal of bags/boxes rubbish accumulated due to the event, is that of the hirer.

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Planning an event?

We can prepare a free, no-obligation, personalised estimate for your event